Last updated: 28 August 2026
Digital products
Because digital products can be accessed or downloaded immediately, purchases are generally not refundable after successful delivery or access.
Refunds we will review
- Duplicate payment for the same order.
- Payment completed but the product was not delivered and support could not restore access.
- The delivered file is inaccessible, materially defective or substantially different from the stated product, and the issue cannot be corrected.
Not normally eligible
- Change of mind after delivery or download.
- Failure to read the product description, requirements or stated contents.
- Lack of time, expected business results or inability to use the material after successful delivery.
- Unauthorised sharing, resale or misuse of the product.
How to request review
Email thrinethra.dsb@gmail.com with the buyer's name, purchase email, product name, payment reference and a clear description of the issue. Requests should be made promptly after purchase.
Service projects
Cancellation and refund treatment for website or marketing services depends on work completed, expenses incurred and the written quotation or agreement accepted for that project. Completed stages and approved third-party expenses are normally chargeable.
Approved refunds
If a refund is approved, it will be initiated to the original payment method. Bank or payment-provider processing time may apply after initiation.